Module 01: Introduction
Module 02: Agenda and Principles of Process Management
Module 03: The Voice of the Process
Module 04: Working as One Team for Improvement
Module 05: Exercise: The Voice of the Customer
Module 06: Tools for Data Analysis
Module 07: The Pareto Chart
Module 08: The Histogram
Module 09: The Run Chart
Module 10: Exercise: Presenting Performance Data
Module 11: Understanding Variation
Module 12: The Control Chart
Module 13: Control Chart Example
Module 14: Control Chart Special Cases
Module 15: Interpreting the Control Chart
Module 16: Control Chart Exercise
Module 17: Strategies to Deal with Variation
Module 18: Using Data to Drive Improvement
Module 19: A Structure for Performance Measurement
Module 20: Data Analysis Exercise
Module 21: Course Project
Module 22: Test your Understanding