Phone-Based Customer Service teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Phone-Based Customer Service is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover

• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Phone-Based Customer Service. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Phone-Based Customer Service, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Phone-Based Customer Service is as follows:

Module 01: Introduction to Customer Service

• Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

• What’s Different about Good Customer Service?

Module 03: Customer Service Communication Strategies

• Customer Service Communication Strategies

Module 04: Establishing Your Attitude

• Establishing Your Attitude

Module 05: Identifying and Addressing Customer Needs

• Identifying and Addressing Customer Needs

Module 06: In-Person Customer Service

• In-Person Customer Service

Module 07: Providing Electronic Customer Service

• Providing Electronic Customer Service

Module 08: Aspects of Phone Etiquette

• Aspects of Phone Etiquette

Module 09: Building Rapport Over the Phone

• Building Rapport Over the Phone

Module 10: Inbound and Outbound Calls

• Inbound and Outbound Calls

Module 11: Active Listening and Managing Tough Callers

• Active Listening and Managing Tough Callers

Module 12: Managing Interoffice Calls and Voicemail

• Managing Interoffice Calls and Voicemail

Module 13: Problem Solving over the Phone

• Problem Solving over the Phone

Module 14: Intra Organisation Dealings

• Intra Organisation Dealings

Module 15: Measuring Customer Service

• Measuring Customer Service